Terms & Conditions

Care Advice

Hand Wash in Cold Water Only using a Mild Detergent and Gentle Plunging Action.

Do not use a Strong Detergent or Bleach. Dry Flat in the Shade, away from Direct Sunlight.

Do not tumble dry. Do not Iron. Do not Dry Clean.

 

Returns & Exchanges

Due to the intimate nature of our products, we are unable to offer returns or refunds if you have a change of heart, so please choose your delicates carefully. 

We understand that choosing a bra that is perfect for you can be difficult, so we are happy to exchange sizes so long as the product is unworn and in its original state. This must be arranged by you within 7 days of receiving your parcel. Postage is at your own expense and is non-refundable. Please contact us at for return details. 

In the unlikely event that there is a fault with your purchase, please contact us via email to arrange an exchange or store credit. 

Items purchased at a discounted rate are considered to be final sale. Final sale items may not be returned.

 

Sizing

*This sizing chart is based on body measurements, not garment measurements. It is intended to be used as a general guide to assist with determining your size. All bottoms are a small make. We recommend going up a size if unsure. 

 

Shipping

Australia Wide Delivery

Dantelle Collective offer free shipping Australia wide for orders made over $150.

$10 flat rate for orders made under $150.

All orders placed before 1pm between Monday to Friday will be packed, dispatched and sent on the same day. Packages are sent via Australia Post Express Service and  do not require a signature on delivery. Please consider the security of your allocated shipping address as we cannot be held responsible for stolen parcels. Once the package has been dispatched you will be sent a tracking number via email. Please be mindful that there may be unexpected delays once orders have been dispatched that are out of our control.

 

Estimated Delivery Times

Metropolitan areas please allow 1-3 business days.

Rural areas please allow 3-5 business days.

 

International Delivery

Dantelle Collective offer free international shipping for orders made over $300.

$25 flat rate for orders made under $300.

All orders placed before 1pm between Monday to Friday will be packed, dispatched and sent on the same day. Packages are sent via Australia Post Parcel International Parcels and do not require a signature on delivery. Please consider the security of your allocated shipping address as we cannot be held responsible for stolen parcels. Once the package has been dispatched you will be sent a tracking number via email. Please be mindful that there may be unexpected delays once orders have been dispatched that are out of our control.

We currently ship to the following countries;

Belgium, Canada, China, Croatia, Denmark, Estonia, France, Germany, Hong Kong, Hungary, Ireland, Israel, Republic of Korea, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, United Kingdom and United States of America.

 

Estimated Delivery Times

You will be contacted via email once orders have been dispatched with an estimated time of arrival.

 

Terms

Prices and Products

All prices displayed on the website are in AUD unless adjusted to another currency.

We reserve the right to change product availability, prices and descriptions and at any time. At times the information may appear out of date or inaccurate, we reserve the right to alter information at any time however we will do our best to do this efficiently. We make all reasonable attempts to display images of our products accurately however, the actual colour of the material may depend on the computer system you are viewing it from. We cannot guarantee that your computer system will display the colours of the material accurately. 

 

Privacy

At Dantelle Collective we respect that your privacy is extremely important. Your personal information will only be used for shipping purposes, any information that we no longer require is destroyed immediately unless you choose to create an account with us. If you have any questions about privacy and security, please feel free to contact us.

 

 Placing an Order

When placing an order please follow the check-out instructions. Once the order has been placed you will receive an ‘Order Confirmation Email’ to recognise that we have received your order. All orders must be approved by Dantelle Collective before dispatching the order. Please note that during sale periods it may take up to 5 business days for an order to be processed. We reserve the right to cancel an order at any time if there has been an error in price or error with our quantity levels.

 

Use of Dantelle Collective Website

All images, information, content and other materials displayed on the website are property of Dantelle Collective and are protected by the Australian copyright and trademark laws and therefore cannot be used without permission. If there is any unauthorised use of images, content or material it may violate the Australia copyright and trademark laws and regulations. If you wish to use any of the material on this website, please contact us at sarah@dantellecollective.com. 

 

Contact

For all collaborations or wholesale enquires please contact us via email at

amy@dantellecollective.com or sarah@dantellecollective.com

 

For all sales, products or general enquires please contact us via email at 

 

amy@dantellecollective.com or sarah@dantellecollective.com

 

Follow Us

Instagram - @dantellecollective_ #dantellecollective

Facebook – www.facebook.com/dantellecollective